SHIPPING INFORMATION

We put a lot of attention into making sure that the items are delivered to our gorgeous customers as quickly as possible. Once your order is verified and processed, It may take 1-3 business days for your order to ship. That is excluding weekends and holidays. We ship most orders within one business day. During holidays and peak season it may take up to 3 business days. Your order to arrive within 3-10 business days depending on location. 

PROCESSING 

When your order is ready to be shipped, you will receive a shipment confirmation  e-mail. We will send another email with your tracking number as it becomes available so you can see where your amazing new clothes are.

SHIPPING NOTICE

Please note that all estimated shipping times are after the order has been shipped.  If for any reason you item is not deliverable and is returned, you will be issued a refund for the purchase price of the items (minus shipping fee). Please carefully check your address. In the event that you request your order to be reshipped there will be a $7.95 shipping and handling fee. We are not responsible for lost or stolen packages once UPS has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.

 NYCOWLL + ROUTE

NYCOWLL is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be  protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route + package protection at checkout.

* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.