Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return
Items bought on www.nycowll.com will gladly be accepted for a refund within 14 days of the delivery date. All merchandise must be received back in its original packaging. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume.
If you are eligible for a refund, it will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned.
Items that are exempt from being returned:
- Sale/Clearance Items
- Bra's can not be returned
- Worn Items
- Shipping fees
Additional non-returnable items:
- Gift cards
- Items purchased with a discount code
To complete your return, please send email in the following format:
Subject - Order #, Your Name - Return
Body( Reason for return and a photo of the item(s) to be returned)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery will not result in a refund nor store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items qualify for a refund, unfortunately sale items or items purchased using a discount code cannot be refunded. These items count as final sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Our customer service will respond in 24-48 hours to take care of your concern
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping Address:
To return your product, you should mail your product to: NYCOWLL, P.0. Box 1131 Fontana, CA 92334
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Policy updated May 19, 2021. By making a purchase on www.nycowll.com, you are agreeing to the terms of this return policy